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Emanuele Villa

Appassionato di tecnologia da sempre, ha deciso che avrebbe impegnato il suo tempo raccontandola e lo fa dal lontano 2000. Dopo un lungo percorso nel mondo consumer, oggi si occupa soprattutto di innovazione e di Digital Transformation delle imprese.

Articoli dell'autore



<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/06/05112013/ai-customer-care-768x432.jpg" class="card-responsive-img fit-img" alt="ai customer care" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/06/05112013/ai-customer-care-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/06/05112013/ai-customer-care-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/06/05112013/ai-customer-care-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/06/05112013/ai-customer-care-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/06/05112013/ai-customer-care-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/06/05112013/ai-customer-care-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/06/05112013/ai-customer-care-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/06/05112013/ai-customer-care.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

TREND
Adottare l’AI nel customer care: come superare timori e resistenza al cambiamento
05 Giu 2025
di Emanuele Villa
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/12/13114731/cybersecurity-awareness-768x432.jpg" class="card-responsive-img fit-img" alt="cybersecurity awareness: concetto di sicurezza informatica" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/12/13114731/cybersecurity-awareness-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/12/13114731/cybersecurity-awareness-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/12/13114731/cybersecurity-awareness-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/12/13114731/cybersecurity-awareness-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/12/13114731/cybersecurity-awareness-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/12/13114731/cybersecurity-awareness-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/12/13114731/cybersecurity-awareness-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/12/13114731/cybersecurity-awareness.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

SICUREZZA
ll fattore umano conta: perché investire in cybersecurity awareness
14 Dic 2023
di Emanuele Villa
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163111/Spaces-composable-experience-768x432.jpg" class="card-responsive-img fit-img" alt="Il futuro della collaboration è as-a-service: esperienze “componibili” su misura" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163111/Spaces-composable-experience-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163111/Spaces-composable-experience-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163111/Spaces-composable-experience-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163111/Spaces-composable-experience-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163111/Spaces-composable-experience-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163111/Spaces-composable-experience-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163111/Spaces-composable-experience-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163111/Spaces-composable-experience.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Il futuro della collaboration è as-a-service: esperienze “componibili” su misura
21 Lug 2022
di Emanuele Villa
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<img width="768" height="396" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170154/hubquarter-768x396.jpg" class="card-responsive-img fit-img" alt="Nasce Hubquarter, un nuovo modo di vivere il lavoro, i luoghi e il territorio" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170154/hubquarter-768x396.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170154/hubquarter-1280x660.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170154/hubquarter-1536x791.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170154/hubquarter-156x80.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170154/hubquarter-1024x528.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170154/hubquarter-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170154/hubquarter.jpg 1900w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Nasce Hubquarter, un nuovo modo di vivere il lavoro, i luoghi e il territorio
10 Mar 2022
di Emanuele Villa
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170200/wellbeing-aziendale-768x432.jpg" class="card-responsive-img fit-img" alt="wellbeing-aziendale.jpg" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170200/wellbeing-aziendale-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170200/wellbeing-aziendale-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170200/wellbeing-aziendale-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170200/wellbeing-aziendale-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170200/wellbeing-aziendale-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170200/wellbeing-aziendale-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170200/wellbeing-aziendale-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170200/wellbeing-aziendale.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Welfare aziendale
Wellbeing aziendale: rilevare il “feeling” delle persone grazie a feedback continui
08 Mar 2022
di Emanuele Villa
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163431/lavoro-agile-e-customer-service-768x432.jpg" class="card-responsive-img fit-img" alt="lavoro-agile-e-customer-service.jpg" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163431/lavoro-agile-e-customer-service-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163431/lavoro-agile-e-customer-service-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163431/lavoro-agile-e-customer-service-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163431/lavoro-agile-e-customer-service-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163431/lavoro-agile-e-customer-service-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163431/lavoro-agile-e-customer-service-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163431/lavoro-agile-e-customer-service-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163431/lavoro-agile-e-customer-service.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Sponsored Story
Il lavoro agile crea un nuovo modello di customer service
16 Nov 2021
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170541/Employee-Experience-1-768x432.jpg" class="card-responsive-img fit-img" alt="Adottare il Design Thinking per trasformare il modello di lavoro, mettendo al centro l’Employee Experience. Il punto di McKinsey" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170541/Employee-Experience-1-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170541/Employee-Experience-1-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170541/Employee-Experience-1-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170541/Employee-Experience-1-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170541/Employee-Experience-1-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170541/Employee-Experience-1-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170541/Employee-Experience-1-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170541/Employee-Experience-1.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Nuovi trend
Adottare il Design Thinking per trasformare il modello di lavoro, mettendo al centro l’Employee Experience. Il punto di McKinsey
27 Ott 2021
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163723/spazi-lavorativi-768x432.jpg" class="card-responsive-img fit-img" alt="Dal distanziamento sanitario allo smart working: come ottimizzare la gestione degli spazi lavorativi" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163723/spazi-lavorativi-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163723/spazi-lavorativi-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163723/spazi-lavorativi-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163723/spazi-lavorativi-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163723/spazi-lavorativi-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163723/spazi-lavorativi-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163723/spazi-lavorativi-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163723/spazi-lavorativi.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Modern workplace
Dal distanziamento sanitario allo smart working: come ottimizzare la gestione degli spazi lavorativi
04 Giu 2021
di Emanuele Villa
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170846/trattenere-i-talenti-768x432.jpg" class="card-responsive-img fit-img" alt="Come trattenere i talenti grazie a modelli organizzativi smart e il supporto di strumenti intelligenti" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170846/trattenere-i-talenti-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170846/trattenere-i-talenti-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170846/trattenere-i-talenti-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170846/trattenere-i-talenti-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170846/trattenere-i-talenti-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170846/trattenere-i-talenti-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170846/trattenere-i-talenti-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05170846/trattenere-i-talenti.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Human Capital Management
Come trattenere i talenti grazie a modelli organizzativi smart e il supporto di strumenti intelligenti
19 Mag 2021
di Emanuele Villa
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163759/lavoro-agile-768x432.jpg" class="card-responsive-img fit-img" alt="Guida al lavoro agile: cos’è, come fare e i benefici per le aziende e i dipendenti" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163759/lavoro-agile-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163759/lavoro-agile-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163759/lavoro-agile-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163759/lavoro-agile-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163759/lavoro-agile-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163759/lavoro-agile-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163759/lavoro-agile-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2023/06/05163759/lavoro-agile.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

GUIDE E HOW TO
Guida al lavoro agile: cos’è, come fare e i benefici per le aziende e i dipendenti
25 Mar 2021
di Emanuele Villa
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