C

Change Management

ai customer care

TREND

Adottare l’AI nel customer care: come superare timori e resistenza al cambiamento

05 Giu 2025

di Emanuele Villa

<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/04/01173007/shutterstock_1800122434-768x432.jpg" class="card-responsive-img fit-img" alt="Organizzazione PA" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/04/01173007/shutterstock_1800122434-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/04/01173007/shutterstock_1800122434-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/04/01173007/shutterstock_1800122434-1920x1080.jpg 1920w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/04/01173007/shutterstock_1800122434-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/04/01173007/shutterstock_1800122434-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/04/01173007/shutterstock_1800122434-2048x1152.jpg 2048w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/04/01173007/shutterstock_1800122434-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/04/01173007/shutterstock_1800122434-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/04/01173007/shutterstock_1800122434-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

TREND
Organizzazione dei servizi pubblici, la sfida del Change Management nelle PA
02 Apr 2025
di Remo Tagliacozzo
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/21121635/shutterstock_2460694851-768x432.jpg" class="card-responsive-img fit-img" alt="Imprese familiari" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/21121635/shutterstock_2460694851-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/21121635/shutterstock_2460694851-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/21121635/shutterstock_2460694851-1920x1080.jpg 1920w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/21121635/shutterstock_2460694851-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/21121635/shutterstock_2460694851-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/21121635/shutterstock_2460694851-2048x1152.jpg 2048w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/21121635/shutterstock_2460694851-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/21121635/shutterstock_2460694851-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/21121635/shutterstock_2460694851-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

PROCESSI E ORGANIZZAZIONE
Imprese familiari, il passaggio generazionale si fa su misura
26 Mar 2025
di Giovanni Arcaro
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<img width="1024" height="576" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/11101249/Image-3-1.jpg" class="responsive-img" alt="Image (3)" style="display: block;" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/11101249/Image-3-1.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/11101249/Image-3-1-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/11101249/Image-3-1-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/11101249/Image-3-1-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/11101249/Image-3-1-lq.jpg 30w" sizes="(max-width: 1024px) 100vw, 1024px" data-eio="l" />					
VIDEOINTERVISTA
Giva Group e il percorso di trasformazione verso l'armonizzazione digitale, con le persone al centro11 Mar 2025
di Paola Capoferro
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<img width="768" height="383" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/07160630/unieuro-768x383.png" class="card-responsive-img fit-img" alt="unieuro" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/07160630/unieuro-768x383.png 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/07160630/unieuro-156x78.png 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/07160630/unieuro-lq.png 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2025/03/07160630/unieuro.png 834w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

INTERVISTA
Change Management in Unieuro: lavorare sulle persone per guidare la trasformazione
10 Mar 2025
di Paola Capoferro
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2022/05/03110335/shutterstock_2379823227-768x432.jpg" class="card-responsive-img fit-img" alt="shutterstock_2379823227" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2022/05/03110335/shutterstock_2379823227-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2022/05/03110335/shutterstock_2379823227-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2022/05/03110335/shutterstock_2379823227-1920x1080.jpg 1920w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2022/05/03110335/shutterstock_2379823227-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2022/05/03110335/shutterstock_2379823227-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2022/05/03110335/shutterstock_2379823227-2048x1152.jpg 2048w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2022/05/03110335/shutterstock_2379823227-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2022/05/03110335/shutterstock_2379823227-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2022/05/03110335/shutterstock_2379823227-scaled-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

GUIDE E HOW-TO
Change Management, cos'è e come affrontare bene in azienda la gestione del cambiamento
13 Dic 2024
di Redazione People&Change 360 
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<img width="768" height="432" src="https://www.peoplechange360.it/wp-content/uploads/2024/12/shutterstock_1376753159-1-768x432.jpg" class="card-responsive-img fit-img" alt="Leadership skills" decoding="async" srcset="https://www.peoplechange360.it/wp-content/uploads/2024/12/shutterstock_1376753159-1-768x432.jpg 768w, https://www.peoplechange360.it/wp-content/uploads/2024/12/shutterstock_1376753159-1-1280x720.jpg 1280w, https://www.peoplechange360.it/wp-content/uploads/2024/12/shutterstock_1376753159-1-1536x864.jpg 1536w, https://www.peoplechange360.it/wp-content/uploads/2024/12/shutterstock_1376753159-1-156x88.jpg 156w, https://www.peoplechange360.it/wp-content/uploads/2024/12/shutterstock_1376753159-1-1024x576.jpg 1024w, https://www.peoplechange360.it/wp-content/uploads/2024/12/shutterstock_1376753159-1-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

TREND
Leadership skills, quali sono le competenze necessarie per affrontare i cambiamenti nel mondo del lavoro
11 Dic 2024
di Alessandra Colonna
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/11/26175924/Progetto-senza-titolo-3-768x432.jpg" class="card-responsive-img fit-img" alt="Sella Copilot" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/11/26175924/Progetto-senza-titolo-3-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/11/26175924/Progetto-senza-titolo-3-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/11/26175924/Progetto-senza-titolo-3-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/11/26175924/Progetto-senza-titolo-3-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/11/26175924/Progetto-senza-titolo-3-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/11/26175924/Progetto-senza-titolo-3-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/11/26175924/Progetto-senza-titolo-3-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/11/26175924/Progetto-senza-titolo-3.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

SUCCESS story
Dalla teoria alla pratica: Sella punta su un percorso dinamico per adottare Copilot
29 Nov 2024
di Paola Capoferro
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<img width="768" height="432" src="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/04/22122808/Cambiamenti-organizzativi-2-768x432.jpg" class="card-responsive-img fit-img" alt="Cambiamenti-organizzativi-2" decoding="async" srcset="https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/04/22122808/Cambiamenti-organizzativi-2-768x432.jpg 768w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/04/22122808/Cambiamenti-organizzativi-2-1280x720.jpg 1280w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/04/22122808/Cambiamenti-organizzativi-2-156x88.jpg 156w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/04/22122808/Cambiamenti-organizzativi-2-1536x864.jpg 1536w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/04/22122808/Cambiamenti-organizzativi-2-640x360.jpg 640w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/04/22122808/Cambiamenti-organizzativi-2-1024x576.jpg 1024w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/04/22122808/Cambiamenti-organizzativi-2-lq.jpg 30w, https://dhamzv23wqk2g.cloudfront.net/wp-content/uploads/2024/04/22122808/Cambiamenti-organizzativi-2.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

STRATEGIE
Cambiamenti organizzativi: superare le resistenze creando un ponte tra leader e team
23 Apr 2024
di Angelo Larocca
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